We got to know Shermin by pure coincidence as my husband and I were looking for a bed at the Changi Expo one afternoon. As we were not particularly looking for an ID, we were approached by her when we passed Ciseern exhibition booth. I must say she was quite persistent in wanting us to sit down to listen to what Ciseern has to offer. She has obviously managed to convince us to take up Ciseernâ?Ts promotional renovation offer for new condo unit. We have no regrets engaging Shermin as our ID as she has proven herself trustworthy in carrying out her tasks. From day one, she knew we were not interested in the standard package but would like to make alterations to include pieces of designs for different parts of the house. She was able to accommodate our request and was pretty detailed in her drawings. Shermin does have an eye for detail as she will highlight to us whatever is necessary to make the design aesthetically pleasing and functional at the same time. She would even meet up with us many times after office hours to go through thoroughly the detailed drawings, the type and colour of wood laminate used, the dimensions for each piece of furniture, the whole process of scheduling for works to be carried out over a month period. Even when she was extremely busy, she would make time to be present for all the scheduling works to ensure carpenters, electrician, painters, etc do their work diligently. The carpentry works were of excellent workmanship and most of my friends who saw it were very impressed. Overall, the working relationship with Shermin has been a pleasant journey and we are very grateful for the smooth process. Although Shermin is young, she has shown herself to be responsible, resilient, patient and last but not least, a pair of good listening ears. Some IDS will insist on their own ideas with little regard to your needs but Shermin is one who would listen first and then make suggestions to accommodate your needs. That is what I would call an excellent ID. We would definitely recommend Shermin to anyone who wants an ID to work with them rather than an ID who work for them. The terms and conditions laid out by Ciseern were reasonable and systematic. Costs wise, they are slightly above average but you get what you pay for and most of their works come with warranties. Overall, it was been hassle free for us and we would highly recommend Shermin from Ciseern as your next ID.
Signed the package in Year 2014, started project late around mar'16 due to delay of HDB handover, ID(Zax Zeng) have keeping extremely good follow up on my contract during the period - Zax is pay high attention on all the details requested with own creativity ideas against Budget set we having, does not hard sell in its design but to adapt the owners need with alternative, flexible, extremely fast response with highly responsible sense
I want to compliment one of your excellent employees, FynnNeoh. She fully exemplified true professionalism from the very beginning of our design discussion. Her openness and most importantly impartial opinion in terms of cost and design were the main factor we chose Ciseern as our preferred interior designer consultant, after few months surveying the market. She went to great lengths to help us mapped out renovation schedule and work involved, in order to accommodate as much as possible of our move in date. We have always received quality service and Fynn's extended help is a prime example of this. She knew just what to do to solve our problem quickly and recommends the best design ideas, be it our proposal or from her collective ideas through the course of her experience. Such service builds great working relationships. Hence, I would not hesitate to refer her to my friend, whom eventually engaged her service.
After 3months of searching, planning and discussing our new home renovation with 6 other ID firms, my husband and I still could not come to a decision which ID firm we want to engage. It's either the design or the designers that we could not fully connect with. I was exhausted and dishearten until we came to Ciseern and we met Rei. Rei was friendly, sincere and confident. She convey what we want into colors, materials, and show us samples of what she think we want on our first meeting. It was the closest match to what we like and had seen thus far. As such, my husband and I unanimously agreed that she understands what we want and she could click with us the most. Next important point for consideration is cost. We were surprise that the quotation was comparable to other firms and within our budget. Rei provided a nett figure to work on and estimated the electrical cost accurately. When we saw the 3D designs she proposed, we were impressed. She designed my home better than what I had expected. Rei went further to exceed our expectation. She traveled with us across borders to buy lightings and helped settle our sofa colors when my husband and I weren't too sure if the one we chose matches the theme. She met up with our curtain suppliers and helped coordinate the overall curtain colours and designs. She is always there when we need her advice during furniture shopping. I felt bad when I had to trouble her during weekends or late night, but she always reassure me that it's ok and her sincerity has touched me. She would not compromise quality for cost and would go the extra mile to ensure the outcome is as plan and excellent. Now that my home renovation is completed, I can say I'm a proud owner of Ciseern’s design and under the hands of Rei's, I'm more than satisfied
Being first time home owners, we heard many horror stories about choosing wrong company therefore we are very clear and took our time to research and visit a few trust worthy companies that was accredited with CaseTrust. Being said that, Ciseern was one of the few company that had the accreditation. Having said that I am still not convinced that they are able to deliver, hence I went to seek my sister for some advice, and coincidently my sister's BTO house was also done by them 10 years ago and till date she still praised their workmanship. With that, I decided to give it a try and started to ask our Facebook group for some ID recommendation from that company. To my surprise, many of them had engage Jason and had mentioned that Jason is sincere and most importantly transparent throughout the whole process. Thus, we decided to meet up with Jason. It was a fun and easy experience with Jason, where he’s able to answer our queries and concerns during our first visit. Most importantly, he was very honest with the fees and the attractive package that the company had offered, hence we had decided to engage him. Along the entire process, he had lived up to his promise and as a first timer, we had no clues and experience in renovation details, he was patient and willing to teach us the many pro and cons when choosing materials, furniture and etc. Not to mention, when we are on a 2 weeks holidays, Jason took the time to help us settle all renovation works while we are away, giving us a worry-free holiday and surprise us with the tremendous work done, when we came back. In conclusion, Jason had been meticulously helping us throughout the renovation process, and we are very pleased and honest to recommend Ciseern and Jason to our loved ones and friends
We're glad that we chose Ciseern to be our ID for our first abode after painstaking search for a reliable yet affordable ID. It turned out perfect just how we envisioned it to be. It was made possible because of our Design Manager Joanne. Her work rate and attentiveness to our project is commendable. She made a whole lot of difference to this renovation experience. Being green in this area, she guided us well and was transparent with every info. She actively gives sound suggestions for every solution. Not only that, she was very responsive. Replying to our queries almost instantly. But what truly sets her service apart from the rest is her willingness to provide ideas and help beyond her job scope. She gave tips and advice even for matters to pertaining to Ciseern products. We are glad we can call your ID our friend. Thank you to Cissern and Joanne. Kudos!
Apple Kee from Ciseern Interior Design had did a great job for our new home. We would like to applaud Apple for her amazing service, patience, dedication, enthusiasm and understanding throughout the renovation journey. She paid very close attention to small details, and made sure that problems are fixed to our satisfaction. Apple constantly keeps us updated with the progress of the project, always placing our concerns as her priority. Indeed, Apple is a great asset to the company. Ciseern’s workmanship, design and service is awesome. All in all, we had an amazing experience and would definitely recommend our designer, Apple and Ciseern to anyone who's looking into renovation for your dream home.
Our Interior Designer was Dylan Wong. He is a very friendly and outgoing person. He was honest in telling us the cost of the design that we were looking into. We made a lot of changes to our design and had a lot of addition to the house. He was patient and was very forthcoming. He would give suggestions on how to make our house look better and what would work for our house. We were very happy with the service brought by our Interior Designer Dylan Wong
Dear Ciseern, I'd like to compliment one of your associates, Mr Jason Tan, for his excellent service that he had provided us for the past few months. Jason helped to deliver us a beautiful dream home to our satisfaction, on time and on budget. My husband and I were very pleased that we have chosen Ciseern and Jason as our ID to build our dream home. Jason is a very attentive and helpful person. Out of his busy schedule, he will always reply to our messages and our phone calls promptly. He is also very knowledgeable about the store's product and seemed genuinely interested in helping us to find items/furniture/accessories for our home that met our needs rather than just being focused on making a quick sale. Because of his efforts, we were able to find exactly what we needed and we were very satisfied with our purchase. We are very happy with his service. Jason's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. I would like to take this opportunity to thank the group of Contractors and Workers who made an effort beautifying my dream home. 1. Carpenter: Mr. Goh, Special thanks to your creative ideas and we were very impressed with the workmanship. I love my all the carpentry in my new home! 2. Painter Ah Fatt and Botak despite of a Sunday, you spent half of the weekends at my home doing the final touch up! I’m so touched by your efforts. 3. Tiler: Thank you for your kind patience by taking 2weeks to complete the tiling work. I know you guys have tried your best to level the flooring between the master and bedroom 2. I hope I will not feel any sharp edges at all the corners 4. Cleaners: Thank you for working late at night to complete the general cleaning 5. Electrician: Mr. Lim, thank you for your contribution fixing the beautiful lightings. 6. JJ Glass: I just love my lovely pinky glass backing in my kitchen! 7. Plumber: Workers are very knowledgeable and thank you for the efficient job! 8. Plastering: Mr. Poh, Thank you for the bomb shelter air ventilator! Last but not least, thank you the hackers for making my home so spacious now! I hope I’ve not left out any names behind. Jason, thank you for the excellent service! Your effort & time that was put into my house renovation works is greatly appreciated & wish you success in life. We will continue to support Ciseern, as well as recommend it to others. Once again, thank you for making us feel respected and a valued customer. We look forward to working with your team again in the future! Sincerely, Mr & Mrs Lau (Park Edge)
We are very satisfied with your staff Mr Kenneth Tan our designer for carrying out our renovation very well. He coordinates very well with us. We take this good opportunity to say a very big thank you to Kenneth Tan.