Appreciate that our ID Frank is understanding and patience with us during the discussion part and even assist with our decision to get better results.
My id senior design manager - Kenneth Tan. I met up with him during a furniture and was impressed by his professionalism. He is able to advise me on my renovation without being pushy. Besides that he is very patient and friendly. I am very happy with the design he suggested and I am very satisfied with the whole. Process of renovation. A job very well done. Would definitely recommend my friends to him.
Hui Ying has provided impeccable service and excellent coordination for my 2nd renovation works (my first renovation was also handled by her 5 years ago). Pre-renovation Discussion & Proposal - Creative ideas and suggestions, accommodating to my requested changes, very patient. Even managed to make the seemingly challenging design requests into reality! - Proposed changes are conveyed to me so that I will not be caught by surprise Renovation stage - Based on my preferred schedule (which is really tight I must admit), she managed to line up all the various sub-contractors to perform various works within the schedule (even inclusive of buffer days, in case the works overrun) - Often pops by quite often on-site to check on the ongoing works of the sub-cons, and leave instructions or reminders to them to make things happen the way I want - Regularly updates me on the progress and potential issues (if any) - Timings (e.g. arrival of sub-con or estimated completion time) given by her are quite accurate, and if not she will follow up with the sub-con to ensure that the timings are met. - Additional or ad-hoc requests are also well accommodated. - One incident which I -MUST- express my utmost appreciation is that after Day 1 of the carpentry works, I realized that there was a potential issue with the original design (there was a substantial gap on the lower deck bed which my daughter might fall through). After discussing with Hui Ying and the carpenter, they managed to expedite and make another bed-guard within a very short lead time of only 2 days! Amazing! Sub-Contractors - Supreme Flooring, the carpenters, the electricians, the painter and Glazier Glass; all of them are friendly, patient and well mannered. Some will even explain to me step-by-step as works progress what exactly they are doing (or going to do next) just so that I know what is going on. - On one unfortunate occasion where I was late to reach home, the Glazier Glass guys even waited half hour for me outside my house without any complaints! - Carpenters willingly extended their working hours (till almost 8pm) just so that the original schedule will not overrun - Painter also popped by at short notice to perform some touch up works - Electricians also accede to some special requests (in terms of positioning and socket design) - Supreme flooring guys came down twice at the end of the works to help replace a laminate panel that was scratched (by other sub-cons). - Only minor hitch were the hackers, who were somewhat demanding (their supervisor) and a bit careless during the hacking works (resulting in some minor damage to the walls or existing fixtures). However Hui Ying made sure that these minor damages were repaired thereafter. Post-Renovation - No complaints here, everything was well covered. - Electricians even made another visit few weeks after the renovation works because I managed to find the special power socket that I wanted to install. - Despite already handing over the unit weeks ago, Hui Ying still unconditionally helped me to liaise with the electricians (regarding appointment time and date). Cost - Felt that the overall renovation cost (for all the quoted items) were reasonable and within budget.
We would like to compliment Mr. Jason Tan from Ciseern Interior Design for his amazing service rendered throughout the renovation journey, and to convey our gratitude towards his sincere working attitude. Despite our endless requests or last minute changes, he managed to have them settled within the time frame. Bearing our need for more storage space in mind, Jason also managed to create functional space without making the whole house look cramped or claustrophobic. His help was beyond description. The entire experience is very pleasant and we love our new home. Thankful to have Jason as our ID. Special compliments to his team of carpenters as well.
This is my first time renovation and in addition to the design work and excellent overall management of everything, I greatly appreciate the effectiveness, prompt and detailed attention, responsiveness, and accommodating service of the ID Averse Yau. The entire project had a tight timeline yet it was completed on time and with no substantive rectification issues at all. Additional things such as assisting in choosing other house accessories and furniture, or coordinating with lighting, fans or other contractors not within the ID's purview were also kindly extended without additional charge. Thank you for the great work.
It is with great pleasure that we write this letter of commendation for Jason Tan, who worked with us for close to a year on our BTO 5 room flat at Compassvale Drive. We approached Jason and the team at expo last year when we were about to collect the keys to our home. We went with a few ideas and concept that we have in mind, hoping to seek valuable opinion and to see what the team has to offer. Jason listens and try to understand our needs. While it is important to be attentive and patient, it takes someone with experience like Jason to be able to provide invaluable advice on what are the issues to look out for and whether we can achieve what we want. He provided creative ideas and concepts but at the same time, upfront with us about the costs and quality Ciseern has to offer. Unlike other firms, this sounded very promising and we signed the contract with him on the spot. The following meet ups further proved that our decision to sign the renovation package with him was right. Not only were his designs beautifully done up to our satisfaction, Jason was also very positive in accepting our feedback to further improve and beautify our home. Throughout the renovation process, Jason was always the one on site to oversee the works to make sure that things are done up properly. Jason takes pride in his work. He is very responsible and has demonstrated great competency and passion in his design and work. He even did up the wall beadings for our bedroom to match our Victorian themed bedroom. We are indeed very satisfied with him and the final outcome of the works carried out by the team. Carpentry works was done up very nicely. Besides, Jason always looked for good quality when making product recommendations. Jason provided invaluable advice and guidance throughout the whole renovation process, from the initial stage of measurements and dimensions for our flat form, cabinets, drawers and material selection, to the later stage of choosing the colour scheme, furniture selection and even lighting and accessories. Communication was also easy should there be any hiccups during the renovation process. We are impressed with his service excellence and his quick response to our queries. His outgoing and friendly attitude makes him easy to work and communicate with. We enjoyed every stage of the renovation process! Did we mention he also has a broad list of contacts for furniture and he definitely knows where to get accessories, lights and furniture to match your home! Our experience of renovation works with your company and especially your Assistant design manager, Jason Tan, has been excellent. Jason displayed integrity, attentiveness, was creative in finding solutions to problems that cropped up along the way, maintained good standards and went beyond the call of duty to deliver the finished result at a high quality. His professional advice and expertise definitely made him a cut out in this field. It was a great pleasure working with Jason Tan and we will not hesitate in recommending him to any potential clients. Thank you for the excellent job, for transforming our home from an empty shell to this present cosy and comfortable condition. Renovation would not be any easier and less stressful without him as our ID! The whole process was more pleasant than it could have been!
Many thanks to my ID, Annie Chee. She is very professional in her work, I think she likes her job as an interior designer very much. My wife and I like her work attitude, very detailed in her planning and good after sales service. Thumbs up...
Being first time home owners, we took our time to research on the best interior design agency available, a trustworthy and reputable firm. That resulted in us visiting several firms and consulting our friends and family because there were many horror stories about choosing the wrong company. We chanced upon knowing Jason and Cissern through Eddy, a fellow neighbour on our Facebook group. He mentioned that Jason is sincere, transparent and gives nothing but his best to ensure that your needs will be fulfilled. After a couple of disappointing visits to some mediocre agencies, Eddy’s recommendation was a no brainer and we decided to set up an appointment with Cissern (Jason). It was a refreshing experience, with Jason’s eye-catching portfolios, honesty about the fees (with no hidden costs whatsoever) and the deciding factor was that he assured us that he will be onsite ALL the time to supervise the contractors and ensure quality of work. As busy working executives, this was music to our ears, and we signed up with him on the spot. During the entire process of renovation, Jason lived up to his promises and we were delighted to find out that there were close to zero defects found in the craftsmanship, quality of materials used, and the timeline of the project was met. There were many noteworthy occasions when Jason went beyond his call of duty, like helping us set up our home gym equipment, liasing with different government bodies and vendors. As novice home owners, we bombarded Jason with questions and concerns, but he took time and effort to patiently clarify every doubt we had. Jason also meticulously helped us to select suitable pieces of furniture to bring out the flavour of our desired Scandinavian themed home. With his keen eye for design and an acute sense of taste, we were able to pick the perfect pieces. What topped the cherry was the wide array of corporate partners of Cissern that offered discounts and trendy furniture. In a nutshell, Cissern, and Jason is our top of mind choice when it comes to referring our loved ones and friends, and the agency we will engage for our next home.
Renovation was completed with excellent workmanship. Many thanks to Jason Tan who helped us coordinate with many of the installation of our household items. Without you, we would have wasted many trips and official leaves. Highly recommend Ciseern as they provide quality finishing and assurance that new home owners need.
Overall, it was a great experience working with Zax and I am very happy that we got him as our ID. Zax is everything one would look for in an ID - he really took the time to understand our needs and he proposed creative designs that worked within our budget. He is always willing to listen to our concerns and ideas, give sensible advice and he would even go the extra mile to help make our home perfect. For example, he offered to spray paint the legs of my dining chairs at his own expense and time, so that they would match my dining table. His dedication and great work attitude really made this renovation process an enjoyable one. While the experience was mainly positive, I do think that there were some areas of improvement. For example, the painter did not do a good job and there were multiple areas that needed to be touched-up or redone. Also, there were a one or two areas where the tiles were not properly cut or sealed when pipes ran through it. However, no project is without its problems. What is more important is that Zax is always prompt in responding to our concerns and has always tried his best to rectify the situation.