We actually requested 3 quotations to renovate our house, we ultimately chose Ciseern not because you are the cheapest, on the contrary, you are the most expensive. But we are very impressed with Emily, our designer. During our first meeting, she actually asked us about our lifestyle which none of the other designers did. We were amazed with her observation, we did not specifically tell her what colours we like but we told her what we don't like. When she presented her design to us, we were very impressed because she chose all the right colours, colours that we did not tell her we like as we wanted to give her more room to work with. She put in little details that makes the overall design flows very fluidly. We wanted locks in some of the cupboards and she put in magnetic locks that do the trick without spoiling the design of the cupboards. We were so confident and comfortable with her design that we accepted everything that she has proposed to us. She has created a home that is not only nice but practical for us. The quality of the materials used and workmanship are also top-notch. We like the fact that she supervises the work and does not hesitate to remove/change what has been put up if it is not done properly. Emily is a gem!
Hi, I wanted to write a feedback for our ID, Annie Chee Hui Ying. We were looking for an ID and randomly chose ciseern as our first stop. The professionalism, designs and good attitude from Hui Ying made us decide to engage her. We didn't even shopped around with other IDs. The work quality was excellent and she was on top of everything, Organising the renovation, providing good suggestions, detailed orientated and Designs were very impressive. My Wife and I didn't have to do anything because she made it easy for us. We will definitely recommend Hui Ying and ciseern to our friends and family. We hope the firm will show good appreciate for her work done.
Irene Lee was my interior designer for the renovation, as our renovation was very simple - mainly the kitchen and toilet requires a complete overhaul. It was an easy renovation with minimal inputs from her. We know what we wanted in terms of tiles and floorings and wood laminate. The choosing of tiles at Hafary was very rush as the shop was closing, but she guided us along to shortlist the tiles. The workmanship of the cabinets were good with BLUM hinges, im happy with the selection of the laminates for the cupboards. A general tip to get a big piece of wood laminate to help you in your selection. Irene will try her best to accommodate to our request, call HDB to get an exception on concealing the pipes under the bathroom flooring etc. Her response to our feedback over whatsapp was very prompt and will quickly check with the contractors to touch up / raise the issue with them.
Ciseern has done a great job with the renovation works at my residence. All my guest who have visited my place are all praise for the beautiful work done. Credit must definitely go to the interior designer by the name of Zax. He has been so very accommodating to all my request and I really enjoyed working with him. His creative talent and wonderful taste for design is absolutely commendable. I always feel assured with him taking on my project as he is always ever ready to help me in any way he can. His comforting quote 'As long as the customer is happy and satisfied, that is the most important as it is the customer who will be the one living in the house'. Thanks Zax for transforming my empty house into a beautiful abode. 3 Cheers to Zax and his company.
My first HDB house done by Ciseern and we come back to your company again as your company workman and creativity of design are excellent. This time, I write in to give compliment to your design team Jet and Francis Tan. Especially senior designer, Mr Francis Tan, a young men, he was really hardworking, passion, driven and excellent designer. He was efficient and responsible from the way he handles the project. He was very forthcoming in his creativity idea and he were very responsive to us. Any questions or clarifications we needed were taken and responded quickly. I was struck by his meticulous attention to details. Francis, well done for my dream house and thank you. Congratulate Ciseern for having such a valuable staff as your team member. We will definitely refer our relatives and friends to your company.
We are very satisfied with the service provided by Ciseern. We would also like to thank Averse for his great service and making our dream home come true! Keep up the good work!
Zax our designer is very patience, prompt and accommodating to our request from planning to renovating process. He shared his ideas and creativity and rationalised why he design in such a way. Zax also did advised what is necessary for our house and eliminate what is not. In overall, we are highly satisfied with Ciseern team.
Hi Your senior interior designer Angel Chen is very pleasant to work with. As a senior ID she always gives good advice on what is necessary and what is not during discussion and planning. We are particular impressed with her cheerfulness, very responsive and the professional way in which she has completed the job within the time frame. Congratulation to Ciseern as you ready does have an excellent staff working with you. Thanks Angel Chen. It was great to have you as our ID and we will not hesitate to recommend you to other.
With this overdue feedback, I would like to congratulate Kristen and her team for completing our BTO house with a wonderful Ciseern experience. We first met Kristen at Ciseern Courts Tampines Megastore outlet around April 2015 after being impressed by the photos of project Ciseern had completed. Even though we knew what we wanted for our first house, Kristen actually spend a great deal of time and effort going through and explaining to us what the company can offer us and what we should look out for when planning for our renovation. And indeed the first impression we had was great and we agreed for her to work out a quotation for us to discuss things further. After 2 weeks, the proposal was ready and we met Kristen at the Westgate outlet. We spent a great deal of time going through everything. Each line mentioned in the quotation was explained thoroughly to ensure we understood what was being quoted. As Ciseern was the first company we had gotten our quote from, we were quite hesitant to sign the contract on the spot without consulting more ID firms since we had not have friends whom have prior experience with Ciseern. However, Kristen remained very polite and told us to consider again since she understood it is a major decision to make. We were also quite surprised the quotation was reasonably priced as impression we had about Ciseern was that it should be quite an ‘atas’ company. As we were busy with sourcing for other ID, Kristen never fails to keep in touch with us and offering valuable advices even though nothing was confirmed with her. She is slowly becoming more like a friend than to just another ID to us trying to secure our deal. The deciding moment for us to go ahead with signing the contract with Ciseern instead of another company was after Kristen brought us to one of her completed works in Yishun. We were impressed with the final finishing and how the lady owner complimented Kristen with her work attitude. After signing the contract, Kristen went about with the proposal and gave us ideas of her proposed design. Defect checking for the house after key collection was a breeze with the help of Kristen since she had assisted many house owners with the checking. Same day we were shown for the first time the 3D drawings. It was PERFECT! The drawing was what we wanted for our house. She had put our ideas into a perfect design. Once the renovation started, it was a smooth sailing experience. We were kept updated daily on the progress of the works. The workers too were friendly and hardworking, even working on public holiday. Like most of the house owner, we always proposed changes here and there while renovations were going on. Kristen would always respond to us no matter how late we texted her and offering valuable advice without once complaining. She also accompanied us for furniture and lighting selection to ensure our choices will match with the proposed designed and getting the best deal. With the renovation going on, I had to go on official work trip for a month which meant I would miss a lot of arrangement for the house. All the worries were unnecessary as Kristen took care of everything, deliveries of house furniture and appliances were all done without the need to remind her. Photos were sent every other day to ensure we are able to follow the progress. Coming back from the work trip and the renovation was almost done. It was exactly the same as the 3D drawing and we are loving it. With the renovation being carried out so smoothly, there was one major hiccup at the end which was the power trip. The power supply would trip without any reason and giving all of us a major headache since the renovation was 99.99% completed. Kristen and the electrical team never once shrink their responsibility or gave excuses even though I was getting frustrated and pressuring them to get it sorted as soon as possible. The issue was finally resolved after a professional technician came up and inspected all the switches which was completed in a couple of hours. Our house was finally done and handed over to us in an excellent condition. Our whole renovation journey was unexpectedly smooth. Whatever initial worries we had before the renovation was all thrown out of the window. Kristen had really done a fantastic job for us and we hope with this feedback, we will be able to express our gratitude towards her for making our dream home possible. I would definitely recommend Ciseern and Kristen to friends and relatives. Keep up the good work Kristen! Yours Sincerely, Gordon & Evelyn
Thank you Edward and Joanne for travelling with us in the tedious journey of creating our second home. In all, we are satisfied with the outcome of our home. Thank you