Membership FAQs

Becoming a Ciseern Member
1How can I become a Ciseern member?

The membership is acquired through invitation. However, if you’re interested, you may download the Membership Application Form from our website. Fill up the mandatory details and email to us membership@ciseern.com or fax to 6552 8160.

2How do I know if I am a member of Ciseern Membership program?

All members under this program will receive a unique Membership Card via post. You may email us at membership@ciseern.com to enquire about your membership status. Kindly note that your NRIC will be your lifetime membership number.

3 When will my membership expire?

The membership is valid for a lifetime and will never expire.

4How can I update my personal details such as mailing address, contact number, etc?

You may email your new details to us at membership@ciseern.com . Your particulars will be updated within 7 working days.

5Can I terminate my Ciseern Membership Account?

Yes, you may email your intention to us at membership@ciseern.com. Your membership account will be deactivated within 7 working days.

Loyalty Points & Members’ Benefits
1What are Loyalty Points?

Loyalty Points are points credited into your account when you have successfully referred a relative or friend to Ciseern.

2What are Loyalty Points for?

Loyalty Points enable you to redeem gifts and vouchers from selected merchants through Ciseern. Please refer to “Members’ Benefits” on our website for merchants’ list.

3 Can Loyalty Points be accumulated and when will it expire?

Yes, Loyalty Points can be accumulated for a lifetime and will never expire. It will always be stored in your Membership Account, unless you utilize it.

4How are Loyalty Points given?

For every $1,000 worth of products or service your relatives or friends paid for, 20 Loyalty Points will be credited into your Membership Account. For example, if the total amount is $30,000, you will gain 30 x 20 = 600 Loyalty Points.

5When will the Loyalty Points be credited into my Membership Account?

The Loyalty Points will be automatically credited into your Membership Account within 10 days once your referred relative or friends completes any purchase or service with us. This will allow you to enjoy the full amount your relative or friend has paid for, inclusive of any additional work incurred.

6How can I redeem my gifts or vouchers?

Simply fill up all the mandatory details in the Redemption form and submit online. Our Customer Care Officer will attend to your needs within 3 working days. The gift will be delivered to you within the next 10 working days.

6How do I enquire about my Loyalty Points balance?

You may enquire about your Loyalty Point balance by emailing your Membership number to membership@ciseern.com . We will attend to your needs within 3 working days upon receipt of the enquiry.

6Will I be notified of my Loyalty Points balance?

Yes. Once any points are added or deducted from your Membership Account, an automated generated email will be sent to update you on the Loyalty Points balance.

Referring a relative or friend to Ciseern
1How do I refer my relatives or friends to Ciseern?

Simply fill up all the mandatory details in the Referral Form and submit online. Our Customer Care Officer will acknowledge you on the receipt of the form via email.

2In what circumstances will my relative or friend not considered as referred customer in this program?

If your referred relative or friend has already gotten in touch with our designer, we regret that this referred person will not be considered under this program.

3How can I know if my referral is successful?

You will be notified via email or SMS within 3 working days when your referred customer made any purchase or engage any project with Ciseern.

Benefits for your referred relatives or friends
1 Is there any benefits for my relative or friend if I refer them to Ciseern?

Yes, they will receive a free $40 Courts Cash Voucher during their second visit when our designers presents them our quotation and proposal. These vouchers can be used to offset your purchase amount at Courts with no minimum purchase required.

2Will my referred relative or friends be invited to join Ciseern Membership Program as well?

Yes, they can opt to join our Membership Program and enjoy the same benefits as other members.

3Is there any gimmick in this program?

Absolutely no. This is a win-win scenario where both, you and your referred relative or friend will enjoy special benefits at no additional cost. This is our way of saying “thank you” for trusting and making Ciseern your preferred Interior Design Partner.